Frequently Asked Questions about Identity Verification

The online identity verification process is a service provided by a third-party vendor, a leading developer and provider of information infrastructure technology and solutions.

Please note that you must have a Social Security number to complete the registration process. If you do not have a Social Security number, please contact your financial organization for assistance. In addition, you must register using an account for which your Social Security number is primary on the account. For example, if you attempt to register using a joint account and you are not listed as the primary account holder, you will not be successful.

You should provide your full legal name and address, not a business address or post office box. Foreign addresses will not be accepted.

Please be aware that even if you are unable to register directly on myedocumentsuite.com, it does not mean that you cannot use the service. Please contact your financial organization for assistance; they are equipped to create a user ID and password for you.

What can I expect from the identity verification process?

You will be asked to answer a series of multiple-choice questions in order to verify your identity. The information in the questions is obtained from public databases, and your answers are compared by the vendor against the information from these sources.

What kind of questions might I be asked?

You may be asked questions about yourself, people you know, places you have lived or worked, etc. The requested information (addresses, individual names, etc.) may not be related to the specific account(s) held at your financial organization.

Please remember that the questions contain information from public databases. Therefore, you may be asked a question about an individual you are no longer associated with (for example, an ex-spouse), or an individual sharing your surname.

Why may I be unable to get authenticated?
The following individuals/accounts are not eligible to self-register on the site:
  • Individuals without a Social Security number
  • Individuals with a Social Security number, but with a foreign address
  • Individuals who are not registering using an account for which their Social Security number is listed as primary on the account
  • Corporations, trusts and other entities with a Tax Identification Number
Under what circumstances will I fail the authentication process?
You can fail the process by:
  • answering questions incorrectly
  • starting a session without finishing
  • “timing out” of a session (taking too long)
  • closing the browser window
Please note that you will not receive a specific message about why you have failed the process; you will simply receive a message that indicates that the service has been “unable to verify your identity.” This is a security measure to prevent unauthorized individuals from attempting to access the system
What happens if I fail the identity verification process?

If you fail the identity verification process, you can try again; you can also contact your financial organization for assistance. They are equipped to create a user ID and password for you.

If you fail the process several times, you will be “locked out” for a period of time, and will be restricted from retrying the process during that time . However, your financial organization can create a user ID for you at any time.

Note: If you fail the verification process but believe you have answered the questions correctly, it is possible that insufficient information was available to verify your identity. Contact your financial organization for assistance. They are equipped to create a user ID and password for you.

What if I choose not to answer the questions?

If you choose not to proceed with the identity verification process, you will need to contact your financial organization for assistance. They are equipped to create a user ID and password for you.

Why does Pershing require this identity verification process?

The identity verification process is required for the protection of Pershing’s customers and their clients. It is designed to ensure that an individual attempting to register for a user ID and password on myedocumentsuite.com™ is, in fact, who he or she claims to be. This process is necessary to protect individuals against unauthorized access to account documents.

What does Pershing do with the answers to the questions I am asked?

The specific questions and answers are encrypted for your protection, are not stored in any of Pershing’s systems and are not available to any Pershing associate. This ensures that your privacy is protected.